Terms and conditions

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I confirm that I have read the return policy which states that jewellery is not refundable nor exchangeable. 

 

I confirm that if there is a problem with my order, I will contact Flove Jewels by email within 45 days maximum. Once the deadline has passed, Flove Jewels will not be able to grant any exchange. 

 

I confirm that the delivery address provided is complete and accurate. If information is missing or incorrect in the delivery address, an additional fee of $6 will be charged for the package to be redirected, if it went back to Flove Jewels. An incorrect or incomplete delivery address may also result in your order being lost or stolen and Flove Jewels is not responsible for this.

 

I confirm that I am aware that my order cannot be changed once it has been placed. Please ensure that it is accurate and that the correct promotional code is entered, as we will not be able to change it.

 

I confirm that I have become aware that the warranty does not apply to gold-plated jewellery, as plating makes them more fragile to various factors (skin pH, chemicals, chlorine, sweat, etc.).